Support

For booking changes, cancellations, feedback, concerns, lost property or general journey support, please contact Velar Executive Travel using the details below.

Booking changes

If you need to change your pickup time, flight number, passenger details, destination or contact information, please get in touch as soon as possible so we can update your booking.

Email: bookings@velarexecutive.co.uk

Cancellations

If you need to cancel your booking, please contact us as soon as possible. Cancellation terms are handled in line with our Terms & Conditions.

Email: cancellations@velarexecutive.co.uk

Feedback and general support

We aim to provide a reliable, professional service on every journey. If you would like to leave feedback, ask a question or raise a general concern, please email us with your booking details so we can look into it properly.

Email: journeys@velarexecutive.co.uk

Formal complaints

If you wish to make a formal complaint about a booking or journey, please email us within 24 hours of the booking where possible, including your name, journey date and booking details.

Email: complaints@velarexecutive.co.uk