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Velar Executive Travel Privacy Policy

Effective from June 2026

1. Introduction

This Privacy Policy explains how Velar Executive Travel collects, uses and protects any personal data you provide when using our website, booking a journey, or communicating with us.

We are committed to ensuring your privacy is protected and handled in accordance with UK data protection laws, including the General Data Protection Regulation (GDPR).

2. What Personal Data We Collect

  • Your full name
  • Email address
  • Phone number
  • Pickup and drop-off addresses
  • Flight details, where applicable
  • Payment method, although we do not store full card details
  • Booking and journey history
  • Any messages or communication you send us

Our website also collects standard cookie and usage data. See Section 6.

3. How We Use Your Data

  • Process and manage bookings
  • Contact you about your journey by email, phone, WhatsApp or SMS where required
  • Issue receipts and confirmations
  • Manage booking changes, cancellations, feedback and support requests
  • Improve our services and website
  • Comply with legal, insurance and licensing obligations

We do not use your personal data for unsolicited marketing.

4. Who We Share Your Data With

  • Drivers and subcontracted suppliers where required to fulfil your booking
  • Third-party services needed to operate our service, such as booking systems, card processors, SMS, email and website tools
  • UK authorities, licensing bodies or insurers where legally required

We will never sell or rent your data to third parties.

5. Your Rights Under GDPR

You have the right to:

  • Request a copy of the data we hold about you
  • Request corrections to your data
  • Request deletion of your data, subject to legal obligations
  • Object to or restrict processing of your data
  • File a complaint with the Information Commissioner’s Office, known as the ICO

To make a data access, correction or deletion request, please email:
accounts@velarexecutive.co.uk

For booking-related changes, such as correcting pickup details, passenger details or flight information, please contact:
bookings@velarexecutive.co.uk

For feedback, concerns or journey support, please visit our Support page or email:
journeys@velarexecutive.co.uk

6. Cookies

Our website uses cookies to:

  • Ensure website functionality
  • Track visitor analytics, such as Google Analytics where enabled
  • Remember user preferences
  • Support embedded booking forms and website features

You can disable cookies in your browser settings, but this may affect site functionality.

7. How We Keep Your Data Secure

We implement appropriate physical, electronic and managerial procedures to safeguard your information.

Card details are processed securely through our booking and card processing providers. We do not store full card details on our website.

8. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be published on our website. You should check this page periodically to ensure you are happy with any changes.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Velar Executive Travel

πŸ“ž Landline: +44 (0)151 792 1877
πŸ“± Mobile / WhatsApp: +44 (0)7523 331932
🌐 www.velarexecutive.co.uk